Mumbai, November 18, 2025: Nuvoco Vistas Corp. Ltd., India’s Trusted Building Materials Company, has added yet another significant milestone to its digital transformation journey by winning the highly acclaimed SAP ACE Award in the ‘Disruptor – Customer Experience Management’ category. The honour underscores Nuvoco’s leadership in leveraging advanced SAP technologies to reinvent customer engagement, modernize business processes, and deliver a seamless digital ecosystem for its stakeholders.
The SAP ACE Awards are among India’s most respected recognitions for digital excellence. Presented by INDUS – the SAP India User Group, they evaluate and celebrate organizations that have demonstrated breakthrough innovation, exceptional implementation of SAP solutions, and measurable business impact. This year, from more than 230 entries, only 50 organisations were shortlisted, and just 23 winners were announced across all categories — placing Nuvoco among the elite few transforming India’s digital landscape.
NuvoSETU: A Game-Changing Digital Platform
Nuvoco earned this recognition for its groundbreaking Nuvoco Customer Portal – NuvoSETU, an end-to-end digital B2B platform designed to streamline and elevate customer interactions. Developed as a unified, integrated ecosystem, NuvoSETU consolidates key customer functionalities such as:
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Order management and placement
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Quotation generation
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Digital payment options
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Real-time account statements
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Channel partner loyalty programs
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Comprehensive dashboards for insights and tracking
Serving customers across Nuvoco’s Cement, Ready-Mix Concrete (RMX), and Modern Building Materials business units, NuvoSETU creates a digital-first environment that enhances transparency, strengthens operational efficiency, and supports informed decision-making.
Transforming Customer Experience at Scale
One of the standout achievements highlighted by the SAP ACE jury was the scale and impact of NuvoSETU. Today, 95% of Nuvoco’s cement orders across 13 states are placed through the platform, reflecting widespread customer adoption and trust. With 5,300+ customers onboarded, NuvoSETU has digitized the entire order lifecycle, offering:
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24/7 self-service order placement
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Automated plant assignment for delivery optimization
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Real-time order tracking and shipment visibility
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Integrated financial data for complete account clarity
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Streamlined workflows that reduce manual effort and errors
This robust digital transformation has not only accelerated business processes but has fundamentally reshaped the customer experience, fostering stronger engagement and long-term loyalty.
Powered by Advanced SAP Technologies
NuvoSETU is built on a powerful suite of SAP solutions, including SAP Commerce Cloud, S/4HANA, Sales Services Cloud, CPI, and more. These technologies enable seamless integration, scalability, automation, and exceptional system performance, strengthening areas such as:
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Logistics and delivery optimization
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Financial accuracy and reconciliation
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Omnichannel customer experience
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Channel partner empowerment
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Data-driven decision-making
By adopting a future-ready architecture, Nuvoco has ensured that the platform can grow, adapt, and scale with evolving market needs.
Leadership Speaks
Navin Singhania, Head – Information Management at Nuvoco Vistas Corp. Ltd., expressed immense pride in the recognition:
“The Nuvoco Customer Portal has transformed the way our customers interact with the business—providing real-time visibility, simplified processes, and an enhanced digital-first experience. We are proud to be recognised by SAP for building one of the most comprehensive digital ecosystems in the building materials industry.”
He added that the award reaffirms Nuvoco’s commitment to reimagining customer value, creating robust digital foundations, and driving industry-leading innovation.
Strengthening Nuvoco’s Digital Vision
NuvoSETU is a core pillar of Nuvoco’s DEN (Digital Enabled Nuvoco) agenda — a strategic initiative designed to make digital transformation the backbone of its growth trajectory. By building scalable platforms and future-focused business processes, Nuvoco aims to consistently deliver superior service, operational excellence, and market competitiveness.
As the company continues investing in next-generation digital capabilities, the SAP ACE Award serves as a powerful validation of its leadership and a catalyst for further innovation.
