Chennai, India – November 12, 2025: Ensono, a leading managed services provider (MSP) specializing in IT modernization and innovation, has announced a strategic investment of US$250 million (INR 2,207 crore) in artificial intelligence development over the next five years. Alongside this commitment, the company has also launched the Ensono AI & Innovation Division, a major milestone in its journey toward AI-driven transformation.
Building the Future of Intelligent Managed Services
The new division brings together experts across engineering, data science, business analysis, and software development to deliver cutting-edge innovation and enhanced customer value.
“At Ensono, AI is no longer a tool — it’s the engine through which we deliver value to our clients and the operating system we use to run our business,” said Jim Piazza, Chief AI Officer, Ensono.
“We are witnessing an unprecedented acceleration in AI adoption across industries, reshaping how businesses operate and deliver value. This investment reflects our commitment to harnessing AI’s transformative potential to drive innovation, efficiency, and meaningful human impact.”
Piazza added that the new organization will allow Ensono to build upon the transformational work already being delivered to clients and associates worldwide.
AI-Powered Results and Predictive Capabilities
Ensono’s proactive adoption of AI is already transforming its service delivery. The company’s proprietary Envision Predictive Engine (EPE) uses machine learning to prevent failures across hardware, operating systems, applications, and networks. Since its launch, EPE has achieved:
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22% reduction in major incidents, and
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50% reduction in mean time to resolution (MTTR).
Complementing EPE is DiagnoseNow, Ensono’s AI-driven tool that accelerates troubleshooting and issue resolution. When utilized, DiagnoseNow helps reduce incident resolution time by more than half, keeping client operations smooth and uninterrupted.
“The days of watching a console and reacting to an outage event are over,” Piazza explained. “Our global teams now anticipate issues before they occur and take proactive steps to prevent major incidents. We’re redefining what it means to be a service provider by leveraging insights at scale to deliver predictive support.”
Real-World Impact and Proactive Resilience
Ensono’s AI-led approach has already shown measurable business impact. For instance, when a client faced a critical processing delay, Ensono’s predictive systems identified the issue early, allowing for rapid intervention and zero downtime. Similarly, for a leading automotive manufacturer, Ensono preemptively detected and resolved a potential system issue before it could affect operations.
Empowering Associates Through AI: The EnsoAI Platform
In addition to client-facing innovations, Ensono has built EnsoAI, a secure internal AI platform leveraging multiple large language models (LLMs). EnsoAI empowers associates to draft content, automate workflows, and collaborate more efficiently.
Following widespread adoption, Ensono introduced an enhanced version of EnsoAI that enables associates to create AI agents, access prompt libraries, and share best practices — effectively turning AI into a digital teammate that enhances productivity and quality.
Strategic Collaboration with Snowflake
Ensono’s responsible and scalable AI strategy is strengthened through its partnership with Snowflake, the AI Data Cloud company. This collaboration has enabled Ensono to centralize terabytes of ITSM data, system logs, and network telemetry within Snowflake’s governed and secure environment, creating a unified data foundation that fuels innovation.
“Since building its platform on Snowflake AI Data Cloud, Ensono has achieved remarkable outcomes for clients and operators alike,” said Abhi Saini, Manager of Product Management, Snowflake.
“With this new division, Ensono will bring together its talented innovators to power future AI projects on Snowflake — driving customer value more rapidly and effectively.”
A Vision for the Next Era of Managed Services
Through its US$250 million investment and the establishment of the AI & Innovation Division, Ensono is positioning itself as a next-generation Managed Service Provider — one that not only anticipates challenges but also transforms them into opportunities for innovation, efficiency, and human-centered progress.
